Accounts

Each registered customer is permitted only one account. Only one account can be registered per family, address, email address, IP address, credit/debit card, e-wallet, or electronic payment method. Individuals connected to a customer cannot register on the site.

Customers may not re-register under a different name or email. In cases of duplicate registration, submission of false or edited documents, repeated violations of the Betting Company’s terms, doubts about identity or provided information, and any fraudulent activities—such as refund fraud or using stolen cards—the company reserves the right to take action. This includes situations where customers had prior knowledge of event outcomes, directly influenced results, colluded with others to place bets, or used automated betting tools.

The company’s management can request any documentation to verify identity, such as passports or proof of address, and can suspend payments until verification is complete. They may conduct video conferences or require documents to be sent by mail. Verification could take up to 72 hours, and results will be shared within five working days. If information is proven invalid, the company can cancel bets, suspend transactions, and carry out a thorough account verification.

If a customer refuses verification, the company may void their bets and block their account, including freezing available funds until identity and deposit methods are confirmed. Following an investigation, the company may decide to block accounts, void bonuses and winnings from duplicate accounts, or allow the main account to remain active while voiding bets from duplicate accounts.

Customers are responsible for maintaining the confidentiality of their passwords and account information. If login details are compromised, the customer must inform the company, change their credentials, and ensure no sensitive codes are shared.

Inactive accounts may be blocked after three months. To unblock an account, customers should contact the Security Team. If an account is blocked, access to all associated websites will be restricted until unblocked.

Deposits and Withdrawals

Customers have multiple options for depositing and withdrawing funds, all of which are detailed in the “Payments” section. Withdrawal requests are processed 24/7. The Win Casino Security Service can decline withdrawals if deposits were made via e-payment systems or if the withdrawal amounts do not align with the betting activity. Bets must total the amount deposited, with a minimum odds requirement of 1.1 minimal bets on opposing outcomes will not be counted.

The Security Service advises against transferring funds between payment systems or making deposits and withdrawals without placing bets, as funds in such cases will be returned to the account.

Withdrawals must be made using the same payment method as the deposit. If multiple methods are used for deposits, withdrawals should match those amounts proportionately. Win Casino may restrict certain payment methods for deposits and withdrawals and may suggest bank transfers instead.

Customers are cautioned against using another person's electronic wallet for transactions, as these may be considered fraudulent. Withdrawals made with payment details not belonging to the account holder may be denied.

In certain cases, Win Casino may not reimburse service charges usually refunded for deposits or withdrawals. They also reserve the right to initiate a verification process for customer payments, which may result in account blockage during verification, potentially lasting up to 180 days.

Failure to comply with company rules can result in withdrawal requests being denied. The current daily withdrawal limit is 10,000, with larger amounts subject to operator verification. On some basis the company reserves a right to pay by instalments.